We’d love to have you! But at the moment we only serve online.

Never! Literally, never. We bake cookies from open to close, every day.

Advanced planning is the best kind of planning! If you’d like to place an order, please order via our website up to 5 days in advance. For larger catering inquiries, please email hello@sugarfinatime.co.uk

Yes! You can order for Click & Collect through our site directly.

At this time none of these are available through our online shop.

While we don’t bake traditional layered cakes, our cookies are often used to create cookie towers for celebrations like weddings, birthdays, baby showers, and more. If you’re interested in exploring that option, fill out an inquiry form and let us know what you’re thinking by using the additional comments field. Please note that we can only supply the cookies and some inspiration! You’ll need to provide the tower itself and do some assembly.

We bake all of our cookies and baked goods on shared equipment in our bakery kitchens, all of which process wheat, dairy, eggs, soy, sesame, peanuts and tree nuts. You can find the allergens for all of our cookies on the cookie product page. If you or your recipient has a severe allergy, please know that while we do our best to prevent cross-contamination, we are not an allergy-free bakery. Please reach out to our team for any questions or concerns regarding this.

At this time, we don’t offer any of our products to other retailers.

Sugarfina Time’s cookies can be stored in an airtight container for up to one week. If you’d like to save them for later, we recommend individually wrapping them and storing them in the freezer until a craving hits. Pro tip: cut a whole cookie into quarters before you freeze it - it’s the perfect bite-sized snack! When you’re ready to eat, warm your frozen cookies in a 100°C oven for 5-10 minutes or until heated through.

If you have fresh or room temp cookies and want to achieve peak ooey-gooey-Instagrammable meltiness, warm your cookies in the microwave for 20 seconds.

Fair warning: never store your cookies in the refrigerator! This will lead to hard, dry cookies, which is no fun for anyone.

We bake all of our cookies and baked goods on shared equipment in our bakery kitchens, all of which process wheat, dairy, eggs, soy, sesame, peanuts and tree nuts. You can find the allergens for all of our cookies on the cookie product page. If you or your recipient has a severe allergy, please know that while we do our best to prevent cross-contamination, we are not an allergy-free bakery. Please reach out to our team for any questions or concerns regarding this.

We pride ourselves on sourcing high quality, real ingredients. In other words, nothing you can't pronounce or recognize and no preservatives either. Please reach out to hello@sugarfinatime.co.uk with any ingredient questions for our seasonal flavors.

Our facilities are not under kosher supervision.

Unfortunately we do not have. Yet!

We make our cookies in small batches by hand every day, so we are unable to change the size or the flavors with special requests. Our cookies are great for sharing (or not sharing - no judgement) and can be frozen for future snacking!

Yes, we do! We ship our cookie gift boxes to Uk & U.S.

We accept most major credit cards.

Yes! We have a Cookie Club program, and you can click here for more info.

Our subscriptions make a great gift for someone or just for yourself (we love a good treat yourself moment 😍).

Advanced planning is the best kind of planning! At checkout, you can enter the date that you would like your order to arrive, up to 25 days in advance. Please note that once a package is in the hands of the mail carrier, we are unable to ensure it will not be waylaid by unforeseen events, such as weather. If your cookies absolutely must arrive by a specific date, we recommend scheduling them to arrive a day or two early; rest assured, they keep very well at room temperature for a few days or in a freezer for many weeks. 

The box and bracing trays inside are! Our new shipper is made from 50% recycled post-consumer waste material and is fully recyclable upon disposal. The interior pieces are compostable, and we removed the tissue paper and interior box to avoid additional waste. Unfortunately, the cellophane bags required to keep the cookies fresh are not recyclable, but we’re always on the lookout for new packaging options.

Given the perishable nature of our cookies, we aren’t able to accept returns. If you encountered an issue with your order, please email hello@sugarfinatime.co.uk and let us know what’s going on. We will do our best to make it right.

We’re on the case! Reply to your order confirmation or email hello@sugarfinatime.co.uk and let us know what’s going on. We will do our best to make it right.

You’ll get an email confirmation immediately after you place your order and receive another email with tracking once your order is being processed for shipment (2-3 days before the requested delivery date). 

If you do not receive a confirmation email, please check your spam/junk folder and add hello@sugarfinatime.co.uk to your safe senders list.

We sure do! Our gift cards are redeemable on our online shop. All e-gift card purchases are final sale and are not redeemable in-store. Once the e-gift card is received, you can simply enter the gift card code at checkout.

Every month, members will receive a pre-selected 12-pack box of Sugarfina Time cookies (with 10% off + shipping included on every box). Some months, members will receive early access to our seasonal flavor, a month before it’s available to the public! You’ll find out the cookie box of the month one week before it ships and receive an email with tracking once the cookies are baked and ready to go.

There are two subscription options: monthly billing or prepaid (this option is perfect for gifting!).

Please Note: Your first order will arrive between the 15th and 20th of each month.

If your subscription is purchased during the last week of the month, we'll send your box the next month. For example, if you place your first subscription order on July 26th, we'll send your box the week of August 15th. 

If you don’t LOVE the pre-selected cookie box of the month, you’ll be able to choose a different flavor before the 12th of each month. You can also update the shipping address for your box.

Any updates made in your account will not be reflected for your first order. No edits can be made for the first order once the order is submitted.

Please note: any changes will be auto saved for future orders and will need to be manually changed back.

Members on the month-to-month plan will be able to cancel or pause their membership after 3 months of enrollment. Prepaid memberships are not eligible for cancellations. Please contact our team at hello@sugarfinatime.co.uk if you'd like to pause your subscription after the 3-month minimum.

Members will find out the cookie box of the month via email one week before their order ships.

For monthly subscriptions, you can select the flavor of your first box before adding the subscription to your shopping cart. The flavor that you select for the first order will be your default flavor for future months (unless changed).

For prepaid subscriptions, the first order will include the current month's flavors.

To make this subscription a surprise gift, we recommend selecting the Prepaid option. A confirmation email will be sent to the recipient at the time the order is placed so we recommend placing the order at the time of the surprise or special occasion.

Members that have been gifted subscriptions will not have access to the purchaser’s payment information.